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    « BSNL Extends UTStarcom Contract in India | Main | OctroTalk adds Video Conferencing and Live Streaming to Windows Mobile »

    Customer Service: What NOT to Say to the Customer

    By VoIP Phones Reviews | October 20, 2008

    customer service, but apparently isn't: How to properly respond to customers. I have a lot of experience in people management, both in the military and after retiring. I don't have a lot of customer service experience; I've been an observer most of the time. Most of my observations occurred at a telemarketing and collections company. It's Your Fault When someone from customer service says something to a customer that translates into "it's your fault", it's something the customer doesn't want

    Topics: Small Business VoIP |





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