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Effectively Manage Business Calls Using An Auto Attendant
By Philip Caye | August 23, 2010
Key auto attendant features include automated call answering with professional customized greetings, music while on hold, user-friendly and interactive voice prompts, call forwarding, call waiting and overall easy handling of personal call extensions. This telephone service makes it possible for your business to entertain, manage, and divert calls from any of your offices to anywhere you wish. Other functions that are included with automated attendant systems include things like phone menu, dial by name directory, info messages, voicemail box and access, and also management of unlimited extensions.
An auto attendant system might even be utilized to set up a virtual office. This way, it supports VoIP services by entertaining and directing callers towards the proper extension and service representative of the business. This telephone application employs specific routing steps, which are much like those used with an interactive voice response system (IVR). The steps include things like call transfer to extension, transfer to voicemail, playing recorded messages, connect to a sub menu and repeat choices. Similar to normal call services, automated VoIP attendants utilize values (numbers , 1, 2, 3, and any other number in the telephone number pad) to connect the caller to the particular person he wants to talk with.
While a lot of auto attendants provide simple menu systems like those you often hear (”press 1 for sales”, “press 2 for service”, and the like), other auto attendants utilize custom messages and music to entertain and manage telephone calls. Interactive messages or instructions are provided to guide and direct each caller towards the correct division, service representative or service that can process his requests. A variety of customized greetings and messages or customized music on hold might be played while placing the call on hold, keeping the caller on the line while processing their requests. This way, businesses are able to establish much better relationships with their clients.
Some auto attendant systems observe time-based call routing. This enables offices to entertain all the business telephone calls received by the company offices during holidays and weekends. The specifics of this service feature varies by the supplier of the automated attendant. In this light, clients get the opportunity to have their business calls properly handled during office hours as well as non-business hours.
In case the person or extension requested by the caller isn’t available, the auto attendant will be able to direct the caller to the network’s mailbox, enabling them to leave their messages. In lots of ways, this system of managing incoming business calls proves to be valuable in providing companies with cost reducing options in simplifying and automating phone network management.
An auto attendant, automated attendant or digital receptionist, is a kind of telephone service that efficiently transfers callers to the correct person or extension without actually going through a stand-by human receptionist or operator. The intention of the auto attendant is to offer small business owners the chance to enjoy the benefit of having a cheaper phone network managing option, which helps establish long lasting client and business relationships without additional costs.
For more information on auto attendant services such as RingCentral and other phone answering systems, visit AboutPhoneSystems.com
Topics: VoIP Phone System |