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By VoIP Phones Reviews | November 19, 2008
By Monique Bozeman At the risk of alienating those drinking or selling the UC Kool-Aid, here's a rose-colored glasses-off summary of what I think, have heard and have read about Unified Communications: you can't define it; it's not new (hard to define in the early 90s too); the vendor landscape is confusing; it's hard to prove ROI and customers are not sure about the value; proof points in actual deployments are limited; most organizations have yet to develop best practices and vendors, analys
Topics: Small Business VoIP |
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